Good to see you — here's the board
A snapshot of incidents resolved, projects delivered, and the operating areas behind RaShunda’s support engineering career.
- 10+Years
- Experience in enterprise SaaS support
- 100K+
- Users on platforms supported
- 9
- Technical domains worked across
- 0
- Open escalations
2009 → now
Derivita
operational
all clear
Incidents
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SEV-2
Grades not updating in the LMS gradebook after corrections or retakes.
SEV-3
Facilities and repair requests lost after the ticketing system was decommissioned.
SEV-3
Loan preapprovals denied for applicants who met the documented eligibility rules.
Operating Areas
Details
Customer Support & Escalations
SQL & Diagnostics
Log Analysis
Integrations
Internal Tooling
AI-Assisted Workflows
Projects
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API Vitals
Python · FastAPI · REST APIs · PostgreSQL
Internal CPQ Platform
Python · FastAPI · SQLAlchemy · PostgreSQL
HubSpot CRM Integration
HubSpot API · FastAPI · REST · JSON
Focus & Availability
API Troubleshooting
Internal Tooling
AI-Assisted Workflows
SQL Diagnostics
Currently available for opportunities. Reach out through the contact desk and it routes like a support ticket.